YOU MAY NEED TO KNOW

Nice to seeing you here! Below you will find a list of all our policies and you may need to know before purchasing. If you can’t find the information you’re looking for - please don’t hesitate to contact us!

// CLOTHING / LITTLE STH / FOOTWEARS / HANDBAGS //

HONG KONG SHIPPING

/ Shipping fee PAY BY RECEIVER
/ Enjoy FREE SHIPPING in order over HKD1,500-
/ Orders will be shipped by SF express
/ Please ensure to enter ALL REAL INFORMATION ( Name / Contact no. / Shipping Address / E-mail ) for shipment
/ Delivery time: 3--7 days for every IN-STOCK ITEMS
: 7--21 days for every PRE-ORDER ITEMS
/ Excluding Hong Kong and Korea public holiday and bank holidays

ONLINE PAYMENT

/ We accept Credit or Debit Card

OFFLINE PAYMENT

/ We accept Hang Seng Bank-in Acc.: 206 173 601 668 / PayMe no.: 6101 9084 / FPS no.: 6101 9084 )
/ Please send us the Proof & Order No. to WhatsApp.: (852) 6101 9084
/ Please settle the payment within 24hours otherwise the orders would be cancelled or not to be hold

STOCK

/ In-stock items will be marked
/ Pre-order items normally take around 7-21 working days to be sent to Hong Kong
/ Payment will be refund for items which out of stock from Korea or can be exchange for same amount items

RETURN / EXCHANGE

/ We ONLY ACCEPT return or exchange for OBVIOUSLY DAMAGE ITEM or RESERVATION ITEM which is OUT OF STOCK
/ All discounted items and accessories CANNOT be returned and exchange
/ All items MUST BE returned in 100% NEW with all original packaging and tags within 48hours start from received the parcel
/ All acceptable returned items will be refund to the purchaser via FPS or Bank-in if you paid by offline payment
/ All acceptable returned items will be refund to the purchaser via STRIPE (payment platform) if you paid by online payment
/ Shipping costs will be deducted
/ Please do not hesitate to contact us for any enquiries

* W,OURS OFFICIAL reserves the rights for final decision